FSTEK · FSB · SLA 15 min

IT Outsourcing: Full Service 24/7

Hand IT infrastructure management to professionals — we take care of servers, networks, user support and software development. Your team focuses on business, we handle all technical tasks.

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What IT Outsourcing includes

Infrastructure Support

·Windows Server, Linux, VMware administration
·24/7 network monitoring — 15 min incident response
·Storage system (SAN/NAS) management
·Network equipment maintenance: Cisco, Juniper, HPE

Software Development

·Custom enterprise software development
·Business system integration: ERP, CRM, 1C
·Secure corporate portal implementation
·Existing system maintenance and updates

Project Management

·Planning and coordination of IT projects
·Risk management and deadline control
·Dedicated project manager throughout
·Transparent reporting at every stage

Technical Support

·Round-the-clock helpdesk for users
·SLA: critical incidents — 15 min, standard — 2 hours
·Remote and on-site service
·Personal account manager

Migration & Modernisation

·Data and system migration without business downtime
·Server hardware and network equipment upgrade
·Migration to cloud or hybrid infrastructure
·Import substitution of foreign solutions

Why companies trust us with their IT infrastructure

18 years on the market — proven processes and tested solutions
Team of 50+ engineers, developers and managers
FSTEK and FSB licences — we work with state secrets and CII
SLA with financial liability for deadline violations
On-site teams in Moscow and Moscow region
Full transparency: service portal with request history
Fixed pricing in contract — no hidden fees

Engagement models

Full outsourcing — complete IT management. We replace your in-house IT department.

Partial outsourcing — we handle specific tasks, complementing your team.

Project outsourcing — we work on a specific project: deployment, migration, development.

Pricing

from 49,900 ₽/mo

for companies up to 25 users. Includes 24/7 helpdesk and on-site engineer.